If you need to return an item please send us an email at email@example.com please include an order number, a name, contact phone number and a reason for return.
Once we receive your email, in good faith, we will either provide you with a full refund if your item is faulty or a store credit (valid for 6 months) for change of mind.
We will reply to your email with a return delivery address and full details on how to process your return.
If your item is faulty we will pay for the return shipping costs, if it is a change of mind return shipping costs will be charged.
Once the item has been received we will process the refund.
What is the best way to contact ArtForGardens.com.au?
- your name,
- contact number,
- and your personal enquiry –
- immediately the email is received – in real time – we will call you on the number you provide or email a reply – depending on your preference.
We will respond to your query as quickly as possible. We are here to help Monday to Friday, 9am-5.30pm.
Can I track my order?
We bring together many suppliers of Unique Garden Art from around Australia and they each dispatch their goods from different destinations. Understandably they may not all take the same time to arrive and sometimes seasonal issues such as Christmas or Public Holidays can add to extra delivery time
While we you approximate delivery times on each item and in most cases this is a given, sometimes because of reasons beyond our control deliveries times can vary.
If you have any concerns regarding your order please email firstname.lastname@example.org with your name and phone number and the item on order where we will contact you as soon as possible to give you a current update on your order tracking.
We want each order to reach you as quickly as possible. Unless otherwise specified on the product page, you can expect your order to arrive within 2-7 business days.
What happens if I’m not home when my parcel arrives?
Should you not be at home when your parcel arrives, our delivery partner will leave a notice at your address, notifying you of an alternative delivery